Job Duties: Lead the design and construction of multi-digital contact channels, digital strategies, and self-service payment solutions that minimize losses and maximize member experience. Optimize the Recovery Channel to provide the best ROI across different segments of post charge-off accounts. Develop and optimize strategies that balance effectiveness and efficiency through a combination of impact analysis, testing and collaboration with stakeholders. Independently lead the entire project lifecycle for complex data analysis, strategies, and models. Utilize predictive analytics, data science methodologies and custom scoring in the development of outreach strategies through the most appropriate communication channel. Evaluate the effectiveness of current loss mitigation policies, draw conclusions, and exert influence at all levels of the organization. Work with Operations and Technology partners to identify gaps in system/operations process flows to ensure alignment of strategy/intent,