Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! This position requires that you reside within 50 miles of Sacramento, CA. What Youll be Doing Do you have a passion for helping others and giving them peace of mind? Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, Youll -Answer incoming communications from customers -Conduct research to provide answers for customers to resolve their issues What You Bring to the Role -6 months of customer service experience -High school diploma or equivalent -Recognize, apply and explain your product or service knowledge -Great written and verbal communication skills in Spanish-English -Computer experience -High speed internet (> 15mbps) may be